About the author

Photograph by Morne de Klerk of http://www.photographylife.com.au and courtesy of The Weekend Australian Magazine

Kris Cole is Australia’s best-selling business author, a management consultant and keynote speaker. She is recognised internationally as a leading authority on productivity, performance management, leadership and effective communication.

You can hear Kris most Wednesdays at 4.45 Australian Central Time, chatting with Annette Marner on ABC radio 639 North and West, and most Monday afternoons around one o’clock Eastern Standard Time on radio 4GR 864, in the Darling Downs, chatting with Graham Healy.

Kris has held significant management and human resources positions in the engineering, oil, food and education industries and holds a Bachelor of Science (Honours) in Industrial Psychology, a Post-Graduate Diploma in Manufacturing Technology and a Graduate Certificate in Adult Education. Kris established her consulting company, Bax Associates, more than 20 years ago. She has created and led management training programs and assisted countless businesses, government organisations and not-for-profit organisations across Australia, New Zealand and South East Asia, to maximise their workplace effectiveness and productivity.

Kris has a practical approach and a clear grasp of bottom line issues. Her books highlight current trends and best practices and are known for their down-to-earth, engaging style.  They offer practical ideas backed by solid knowledge, pertinent research and integration of everyday examples of how to lead, communicate, prioritise tasks and thrive in a changing work environment.

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Recent Posts

Three cornerstones of successful communication

Who are the leader-managers you admire most? Chances are, they excel at communication. Chances are, they have a knack of getting on with people and winning their cooperation. Chances are they shine at three cornerstones of successful communication.

The first cornerstone is really an attitude, or an approach to life and to people; the second two are the skill sets of gathering good information and of giving good information.

  1. Respect: respecting yourself and respecting others
  2. Gathering good information: this takes empathy, the ability to see situations from other points of view, not just your own. This makes you willing to listen and helps you understand the whats, whys and wherefores of other people’s thinking.
  3. Giving good information: what good is it to have an opinion, an idea, or some information if you can’t share it clearly with others?

Here’s your challenge: For the rest of the week, pay attention to three aspects of your communication:

  1. how respectfully you treat others and how respectfully you encourage others to treat you
  2. how carefully you listen to others and put yourself in their shoes so you can figure out where they’re coming from
  3. how clearly and succinctly you give information to others.

That will show you your strengths and where your opportunities to improve are.

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