About the author

Photograph by Morne de Klerk of http://www.photographylife.com.au and courtesy of The Weekend Australian Magazine

Kris Cole is Australia’s best-selling business author, a management consultant and keynote speaker. She is recognised internationally as a leading authority on productivity, performance management, leadership and effective communication.

You can hear Kris most Wednesdays at 4.45 Australian Central Time, chatting with Annette Marner on ABC radio 639 North and West, and most Monday afternoons around one o’clock Eastern Standard Time on radio 4GR 864, in the Darling Downs, chatting with Graham Healy.

Kris has held significant management and human resources positions in the engineering, oil, food and education industries and holds a Bachelor of Science (Honours) in Industrial Psychology, a Post-Graduate Diploma in Manufacturing Technology and a Graduate Certificate in Adult Education. Kris established her consulting company, Bax Associates, more than 20 years ago. She has created and led management training programs and assisted countless businesses, government organisations and not-for-profit organisations across Australia, New Zealand and South East Asia, to maximise their workplace effectiveness and productivity.

Kris has a practical approach and a clear grasp of bottom line issues. Her books highlight current trends and best practices and are known for their down-to-earth, engaging style.  They offer practical ideas backed by solid knowledge, pertinent research and integration of everyday examples of how to lead, communicate, prioritise tasks and thrive in a changing work environment.


Recent Posts

Conversational frames

Framing your messages is a great habit to develop. Last week, we talked about prefacing your messages with a WIFM, What’s In it for Me? A WIFM is a way to frame your communications.

All you need to do is think about what you want from the conversation and how you want it to proceed. Then summarise your aim as a frame.

Here are some examples of framing statements:

  • Sam, I need to speak with you about the presentation of next week’s report; do you have some time now?
  • Sandy, would you mind running through how I should do this? I’ve only done it once and I want to make sure I get it right.
  • I’m running really late; would you give me a hand with this please?
  • Gill, can I ask you something?



Conversational frames function just like frames of a painting. A frame encloses a painting and draws attention to its subject. So does a conversational frame; it encloses our communication and draws attention to the subject. Conversational frames let people know what to expect and what to listen for, saving time and confusion. They guide our discussion towards our goal. They make people less likely to ‘mis-hear’ us and their minds less likely to wander.
In conversations, as in the rest of life, good and quickly seldom meet. Rather than rush into a conversation, pause and think it through first and introduce it with a friendly frame.  


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