How to build trust

Continuing on with the theme of the last couple of weeks–walking your talk and living and leading according to your values, let’s look at some specific behaviours that signal trustworthiness. Here are four general behaviours that you can make part of your repertoire if they aren’t already:

  1. Engage in cheery banter.
  2. Make and maintain eye contact with people.
  3. Smile.
  4. Tell people you are committed to being open and honest.

Naturally, you don’t want to over-do any of these, just as you don’t want to under-do them. Think of Goldilocks and aim for ‘just right’.

Here are some other, more specific, tips:

  • Behave consistently lest your changing priorities, rules and standards lead people to label you a hypocrite.
  • Consider the impact of your actions on others lest you behave inconsiderately or thoughtlessly.
  • Deal with the tough stuff like a helpful coach, not a confrontational critic.
  • Keep confidences.
  • Honour your commitments.
  • Look after your team member’s as well as your organisation’s interests (not just your own).
  • When changes are needed, carefully explain why change is needed, what it is intended to achieve and what you expect from people.
  • When you get something wrong, say so and say what you’ve learned from your mistakes.
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