I’ve just read a terrific blog on customer service. It makes the great point that even when you’re engaged in performing a short, specific task for a customer, it’s still important to build a relationship.
Here’s a bonus: With the best will in the world, the odd ‘customer from Hell’ does exist. If some of your customers ever ‘get to you’, check this blog out. It has some hilarious customer stories that may make you feel better. At least they will give you a good laugh and brighten your day!
Ask your employees to read the Whose customer is it anyway? blog and work through the three questions at the end of the blog with them.